Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client, server, storage, network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Monitor, maintain, performance tune and upgrade system underlying COTs and GOTS products and infrastructure. Identify and diagnose system issues, triage all user requests for production system
component problems and respond to and take action to resolve requests caused by production system components. Deploy tested components to the operational infrastructure. Maintain a pulse on industry trends and apply them to product, as necessary, and participate in a team-based, agile software development cycle.
- Ten (10) years experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. BS degree or 15 years of experience with systems administration.
- 5+ years of experience with administering Linux or UNIX systems, including RedHat or CentOS.
- Experience installing, building. Loading, configuring, or maintaining hardware components of laboratory or operational system, including operating system software.
November 27, 2017|Back to Careers